1. Introduction: Factor Roofing values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data, including compliance with 10DLC SMS messaging regulations.

‍2. Information We Collect: We collect the following types of personal information when you interact with our website or services:
⦿ Name, address, and contact details (phone, email)
⦿ Payment and billing details
⦿ Communications, including SMS messages and email correspondence

‍3. How We Use Your Information: We use your information to:
⦿ Provide and manage roofing services
⦿ Send appointment confirmations and project updates
⦿ Process payments and invoices
⦿ Communicate via SMS for service-related notifications

‍4. 10DLC SMS Compliance: By providing your phone number, you consent to receive SMS messages under 10DLC regulations.
⦿ Opt-in: You must explicitly consent before receiving SMS.
⦿ Opt-out: If you wish to be removed from receiving future communications from Factor Roofing, you can opt out by texting STOP.
⦿ Message Frequency: Messages will only be sent as necessary, and we do not send promotional spam.
⦿ Data Privacy: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


5. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access. All forms submitted through our website are encrypted to ensure data security.

6. Cookies & Tracking: Our website may use cookies to improve user experience. You can disable cookies through your browser settings.

‍7. Your Rights: You have the right to:
⦿ Request a copy of your personal data
⦿ Request deletion of your personal data
⦿ Opt-out of SMS and email communications

‍8. Changes to This Policy: Factor Roofing reserves the right to update this Privacy Policy at any time. Changes will be posted on our website.

‍9. Contact UsFor privacy concerns, contact us at:
📍 22647 Ventura Blvd #272, Woodland Hills, CA 91364
📞 (818) 495-8995
📧 info@factorroofing.com