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TERMS AND CONDITIONS
1. Introduction: Welcome to Factor Roofing! These Terms & Conditions govern your use of our website, services, and communications, including SMS notifications under 10DLC regulations. By using our website or engaging our services, you agree to these Terms & Conditions.
2. Services: Factor Roofing provides residential and commercial roofing services, including installation, repair, and maintenance. Any agreements for services will be documented in a written contract.
3. 10DLC SMS Messaging Compliance: By providing your phone number, you consent to receive SMS notifications from Factor Roofing regarding:
⦿ Appointment scheduling and confirmations
⦿ Job status updates and project reminders
⦿ Payment notifications and reminders
⦿ Customer service responses
Opt-in Procedure: Customers must explicitly consent to receiving SMS messages through one of the following:
⦿ Website contact form with opt-in checkbox
⦿ Service contract agreement
⦿ Verbal or written consent followed by a confirmation message
Opt-out Procedure: You can opt out at any time by replying "STOP" to any SMS. Message and data rates may apply.
4. Data Privacy & Security: Factor Roofing values your privacy and does not sell, rent, or share your personal information with third parties for marketing purposes. All forms submitted through our website are secured with industry-standard encryption to protect your data.
5. Payment & Billing: All payments must be made according to the terms outlined in the contract or invoice. Late payments may result in additional fees or suspension of work.
6. Cancellations & Refunds: Service cancellations must be made in writing. Any refunds will be processed according to the terms outlined in your contract.
7. Limitation of Liability: Factor Roofing is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or communications.
8. Governing Law: These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be resolved in Los Angeles County, CA.
9. Contact Us: If you have any questions about these Terms & Conditions, please contact us at:
📍 22647 Ventura Blvd #272, Woodland Hills, CA 91364
📞 (818) 495-8995
📧 info@factorroofing.com